Eurest Mid Atlantic: CBS Review

Reports on key outcomes of a GULL pilot with Eurest Dining Services (EDS) Mid Atlantic Region, USA


‘The only way to cope with a changing world is to keep on learning’
Our response:
Eurest Dining Services (EDS), Mid Atlantic Region corporate business school (CBS):
Professional learning and development at work for everyone – with endless possibilities …

The best way to learn at work?
Action learning. It happens when …
People work together, learn from each other, create their own resources, identify their own problems and form their own solutions.

‘We have chosen to be part of a huge opportunity which may have far reaching implications for the rest of the Group and I feel very fortunate to be part of this at the ground level.’

- CT, B Dip.

Group Photo


EDS Mid Atlantic & GULL – pilot groups successfully complete at Professional Bachelor levels 2 & 3, 15 Sep 08.

Verified learning outcomes
Professional Bachelor Level 2 Certificate

Pearly CarrollI feel smarter and sharper
‘The learning process has enhanced my capabilities by enabling me to try different ways of achieving a better outcome. I can clearly identify changes in my own behaviour. I think I perform more effectively at work, especially in a team. In terms of the future, I feel smarter and sharper. I really do feel that I can and will come out on top.’PC, B Cert.


Mona FreemanThis is very powerful self-help
You learn a lot about yourself and you learn it from yourself. This is great for Eurest – when you have your people taking care of themselves it generates so much more productivity and it helps with work and life. I know many people who would benefit from this journey – and I’ve been talking about it! MF, B Cert.


Isabel GonzalezI’m a more confident professional
I have been able to learn new things and I feel that I am a better professional. I also feel more confident and I now know I can do more. I can think more effectively too and I have (for the first time) been able to help my kids with their homework. They are encouraging me to keep going! – I too want to keep going. IG, B Cert.


Ann IsaacI’m better equipped for my new role
Each person is different and the process has helped me with the transition to a management role. I feel that I am making better decisions at work too and in everyday situations. It gives you the chance to do something important - I wouldn’t have had the time or the opportunity to do it on my own. The learning and the reward (certification) has given me a real boost.AI, B Cert.


Michell RatcliffeI’m better at communicating and motivating
I am learning from action and reflection and putting into practice – every day – the new things I am learning. The process has also helped me to change my way of communicating with and motivating others.
Action learning helps you to see everything more clearly. It will yield benefits for you in this company and also in life. MR, B Cert.


Sean WomackI’m happier and more productive at work
I used to be quite negative and now I look for the positives. The relationships with my co-workers have improved dramatically. We now listen to each others’ suggestions and work more effectively as a team. My co-workers have told me that that I smile much more now than in the past and I have been able to step up the pace at which I work. SW, B Cert.


Verified learning outcomes
Professional Bachelor Level 3 Diploma (For action learning group leaders)

I’m more confident and ready for the future
I’m surprised by the change in me – my family have noticed it too. I’m much more confident and ready to embrace the future. I enjoyed the process so much that I couldn’t wait for Nancy’s phone call with feedback on how I did. I could see the EDS/GULL process working on a big scale … This could definitely be a great tool for a lot of people. BS, B Dip.


Chris ThornhillI’m wiser and better organized
This process has helped me to become more organized. By reflecting on the past week and forming new solutions to the issues arising, EDS/GULL is making a big impact on my career and the people around me. I’m not making the same mistakes twice and I’m coming up with better game plans. It can only mean a better future for me and for the company. CT, B Dip.


Kevin WentworthI’m a more analytical and effective manager
I found that by analyzing my actions I can create a positive change. My learning coach was invaluable in helping me to change. As I evaluate my actions, it also helps me to remember the most successful behaviours. This process has enabled me to develop myself and this can only help me to become more valuable to my employer too. KW, B Dip.


Leaders: In the ‘top 2’ experiences of my career
‘The GULL pilot was a ‘top 2’ career experience. From a succession planning standpoint, I learnt more about the people in this room in eight short weeks than I probably would have done in eight long years. You did this in your own time and with the purest of intentions – to learn even more.

Nancy ArnettI see terrific things for each of you – as leaders of tomorrow and as future GULL facilitators so that we can take this process all the way through our entire organization.’


Leaders: Great passion, spirit and commitment
Today we are celebrating the passion, spirit, commitment and outcomes that our GULL participants have demonstrated. I am delighted by what you have achieved and excited about all that lies ahead.

Mark MaloneyOur CBS initiative is designed to support the Group’s five dimensions of HR: Attracting, Retaining, Developing, Engaging and Performing. It is clearly working. Thanks to Nancy Arnett and her team, and to Yvonne Brown. They have given their time, commitment and energy to make life better for our people.

EDS Mid Atlantic with GULL can:

  1. Enable the five dimensions of HR
  2. Recognize/certify professional attainment
  3. Enable participants to ‘step themselves up’
  4. Build confidence and life skills
  5. Assist with skills transfer (applications focus)
  6. Many other possibilities!

GULL is providing its lifelong learning system to
EDS to use on a cost recovery /contribution basis – throughout the USA so that everyone – from hourly paid employees to senior managers can participate.

Rose, Alaina, Nancy & MarkWho is implementing our CBS?
Left to right: Rose Mallasch, Alaina Portser and Nancy Arnett Receiving their Professional Master level 3 Diploma (Learning & Development) awards from Mark Maloney, President, Eastern Division, Eurest Dining Services.

The EDS Mid Atlantic Region CBS initiative has a very effective implementation team, led by Nancy Arnett. They are aligning the CBS with EDS priorities and ways of working and internalizing the GULL system and pathways so that they are entirely integrated with the business. They are learners too – each is working towards a GULL Master of Professional Studies (Learning & Development) degree.


Mark MaloneyHow did this all get started in the first place?
Mark Maloney discovered the transformational potential of action learning during his own development work. He is the CBS champion – enabling Great people, Great service and Great results. Mark also supports GULL’s mission to the low paid, disadvantaged groups and the poorest – globally.
In recognition of his own lifelong learning, leadership and willingness to serve as an honorary supporter of GULL’s work at Eurest and around the world, I am delighted to award him GULL’s Doctor of Professional Studies degree. Richard Teare

Dr Mark Maloney, Receiving his honorary Doctor of Professional Studies award from Dr Richard Teare, President, GULL


GULL is a not-for-profit foundation registered in California, USA. GULL is recognized by the Government of Papua New Guinea & endorsed by other Governments, Leaders & Institutions.

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